Sidekick for Sale Near Me: A Frustrating Experience with Ekahau AI Pro

As a long-time user of Ekahau products, I was excited to upgrade to their new Sidekick 2 hardware and Ekahau AI Pro software. However, my experience has been marred by technical issues and poor customer support.

The problems started when I noticed that my computer was taking longer than usual to complete tasks. After asking for help, I was told that the data captured by Slidekick2 is much larger than Sidekick 1 and requires more memory on the computer. I have about 5GB of free memory on my ThinkPad X1 Yoga G5 (i7-10510U, 16GB RAM, 2TB SSD, 4K display), but Jussi Hirvonen, Technical Support Manager at Ekahau, kept pointing out that my computer was running out of memory.

To troubleshoot the issue, I tested both Ekahau AI Pro and Sidekick 1 on three different computers, including a MacPro 2019 (16 cores, 160GB RAM, AMD Radeon Pro Vega II) and an Apple MacBook Pro 2018 (i9, 32GB, 4T SSD). Unfortunately, the problem persisted across all machines.

The response time from Ekahau support has been slow and unpredictable. They only replied to my emails during specific hours of the day, making it difficult for me to get timely assistance. It seems like they are overwhelmed with cases or perhaps experiencing jet lag.

I'm frustrated with the constant requests to switch to their new version, Ekahau AI Pro, which I believe has many bugs. The software is still in beta and not stable enough for my daily work. I need a reliable solution that can meet my needs without constantly breaking down.

In addition to the technical issues, I've encountered problems with the licensing system. My license was locked due to too many activations, and I had to log out of Ekahau AI Pro on one computer to use it on another. The permission system is overly complex and has caused more headaches than solutions.

I requested remote access to my computer so that their technical support team could troubleshoot the issue, but they refused citing company policy. It's unacceptable that they are unwilling to work with customers to resolve problems.

For now, I'm forced to continue using Ekahau Pro and Sidekick 1 for my normal work until Ekahau AI Pro is stable enough to use. I hope that Ekahau will address these issues and provide better support for their customers in the future.

Sidekick for sale near me